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TransferMate operates one of the world's largest regulated B2B payments infrastructures, serving clients across multiple jurisdictions. As transaction volumes grew, so did the operational load on its compliance teams. KYB reviews and due diligence checks were taking up to 60 minutes per case, and screening generated a high volume of alerts requiring manual review.
TransferMate partnered with Vivox AI to deploy trusted, explainable AI agents across its KYB and due diligence workflows. Rather than replacing analysts, the agents break business verification into atomic, traceable steps that mirror how a human analyst works, with every decision logged and auditable.
- KYB review times reduced by 75%, from 60 minutes to 15 minutes per case
- Complete CDD reports generated in minutes
- AI approval rates improved from 60% to 85%
- Screening alerts reduced by 86%
Because every step the agents take is explainable and fully documented, TransferMate's compliance team retained full oversight while dramatically increasing throughput. The deployment shows that AI agents can operate in a regulated payments environment without sacrificing auditability or control.
Download the full case study to learn how explainable AI agents were deployed at TransferMate.
