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TransferMate Global Payments has officially completed the global rollout of Vivox AI’s next-generation KYB automation platform. This deployment marks a significant milestone in TransferMate’s mission to scale its leading regulated B2B payments infrastructure across Europe, the US, and APAC.
Scaling with Precision
Operating with more than 100 licences globally, TransferMate required a solution capable of handling rising onboarding and due diligence volumes without compromising on regulatory rigour. Vivox AI was selected to automate complex Know Your Business (KYB) and enhanced due diligence (EDD) processes through a combination of:
- Explainable AI agents designed specifically for financial crime operations.
- Integrated registry and screening infrastructure for seamless verification.
- Human-in-the-loop controls to ensure operational oversight.
Measurable Impact
The global rollout was achieved in just eight weeks. During the implementation, TransferMate’s compliance analysts worked directly with the AI agents. This structured feedback loop helped improve decision quality and operational consistency across multiple jurisdictions.
"Vivox AI demonstrated a strong understanding of the operational and governance requirements involved in deploying AI responsibly within financial crime operations," says Alex Clements, Global Head of AML at TransferMate.
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